Emergencies

In some emergencies it may be possible for you to take preventative measures to limit the damage caused by water leakage. This may particularly be the case in the early hours of the morning when it can be very expensive to call out an emergency plumber. If you know where your valves are to isolate a leakage you may be able to wait until normal working hours before calling someone to fix the problem.

Every homeowner should at least know where their main stopcock is situated. If you do not then check the following locations.
Under the kitchen sink
In a cupboard in the hallway.
Under the floorboards just inside the front door.
In a garage.
In a cellar.
In a downstairs w.c.
If you can not locate the stopcock in any of the above areas you will find one outside either on the pavement or in your garden. However unless these are fairly new you will need a special key for turning them off.

You should also have gate valves which are usually located in the airing cupboard or on the pipework coming off your tank in the loft. Depending on where the leak is coming from these should also be turned off and the taps run until water stops flowing.

Remember to fill a few buckets and saucepans before your water runs out.

Then in the morning give us a call.All of the above information deals with most problems. We do not however accept any responsibility in respect to any actions you take following these instructions.If you require us to visit your property and label your isolating valves we can do so at a fixed cost. Please contact us for this service.

Please note that our receptionists are not plumbers and cannot provide plumbing advice over the phone. They can however arrange for a plumber to visit your property.